Auto Glass FAQs

(Frequently Asked Questions)

We know it's easy sometimes to just get a quick answer from our website so here are anwers to the most frequently asked questions we receive.

I have a chip in my windshield, how do I know if it can be repaired or if the whole windshield needs to be replaced?

We can repair a chip in a windshield if it’s the size of a quarter or smaller and not in the line of vision for the driver. The blemish will remain (and may be lighter). Note: sometimes windshield chips spread as we are repairing them. Our guarantee on the chip repair is that if a crack occurs from the same area as the chip we will credit you the cost of the chip repair against the replacement cost of the windshield.

How long does it take to repair (chip) a windshield repair?

We can repair a chipped windshield in about an hour.

How long does it take to replace (full glass) a windshield?

 Mobile windshield replacement service takes about an hour AND another hour to set before using the car.

Can you fix my broken door window?

Yes, we can replace almost any glass in your car.

I’m not sure how to file a claim for my windshield damage, can you help? 

Yes we can!  We have experienced Customer Service Representatives that will help you with your insurance claim. 
You can call us first and we’ll get your repair scheduled and help you with your claim.

If you call your insurance agent first, you have the right to use the glass shop of your choice so let them know you’d like to use Flower City Glass. The cost of your repair is covered by your insurance when you have full auto glass coverage so there’s NO extra cost to you. You’ll get our 90+ years of experience in auto glass repair, and we are a Preferred glass shop for most insurance companies – including: 

  • State Farm
  • Allstate
  • Geico
  • Travelers
  • Libery Mutual        
  • New York Central Mutual
  • Erie
  • Nationwide
  • Amica
  • Utica National
  • Tower
  • Peerless
  • Metlife
  • Hartford
And more!!  


Do you replace rearview mirrors attached to the windshield?

 Yes, we will attach the rearview mirror to your new windshield.

Do you replace the rain sensor?

 Yes, we will transfer the rain sensor to your new windshield.

Do you tint the top of the windshield?

 No, however many windshields can be ordered with tinting at the top of the windshield.

Can you replace my windshield wipers?

Yes, when you schedule your appointment let us know that you want new wipers and we will order wipers so we can install them after repairing/replacing your windshield.


Find out more about our auto glass replacement and windshield repair services

We also offer mobile auto glass repair and replacement service.