FlowerCityGlass.com, and its affiliates (collectively, "FlowerCityGlass.com") understand your concerns about how your information is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
1. What Personal Information About Customers Does FlowerCityGlass.com Gather?
The information we learn from customers helps us personalize and continually improve your experience with our Service. Here are the types of information we gather: Information You Give Us: We collect, maintain and use information you give us as necessary to enhance and provide quality service and products. You provide us with information when you search, buy, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; make an order; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; or apply for a job with us. As a result of those actions, you might supply us with such information as your name, phone number and credit card information.
Automatic Information: We receive and store certain types of information whenever you interact with us. Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) click stream to, through, and from our Web site; and products you viewed or searched for and phone number used to call our 800 number.
E-mail Communication: If you chose to receive emails from FlowerCityGlass.com, we may send you emails describing special offers or services. At any time, if you do not want to receive future emails from us, please let us know by sending an email. Information from Other Sources: For reasons such as improving personalization of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.
If your personal information is inaccurate or changes, please contact us via e-mail.
2. What about Cookies?
3. Does FlowerCityGlass.com Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. FlowerCityGlass.com customers must opt to share their information. If you have opted to share your information, we only share information with FlowerCityGlass.com business partners who also respect privacy concerns.
We may release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of FlowerCityGlass.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, sending e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. In the event that FlowerCityGlass.com is acquired or acquires another company, customer information will be one of the transferred assets.
4. Information Security
FlowerCityGlass.com protects your information by using industry-standard encryption technologies when transferring and receiving consumer data. When you place an order, the information you submit is encrypted to protect you from unauthorized access to the information.
It is important for you to protect against unauthorized access to your information and computer. Please be sure to sign off when finished using a shared computer.
If you are under the age of 18, you may use FlowerCityGlass.com only with the involvement of a parent or guardian. We understand that parents may purchase products for use by minors and any information collected will appear to be that of the parent-subscriber and treated as such. In accordance with the Children's Online Privacy Protection Act and FlowerCityGlass.com's policy, FlowerCityGlass.com does not knowingly collect or share personal information from children under the age of 13. We believe that parents should supervise their children's on-line activities and use a parental control tool to prevent children from disclosing personal information without parental consent. If a child under the age of 13 has provided personal information without the consent of a parent or guardian, please contact us at the addresses below. After verification of the information, we will delete the information from our records.
6. Links and Third Party Websites
FlowerCityGlass.com is not responsible for content or privacy policies of other sites. We recommend that you review the content and policies of all sites that you visit.